Dorrell Ettienne

Work Experience

05/24 - Current

Provide operational and technical support to staff and students, ensuring seamless workflows.

Troubleshoot and resolve issues with Asimut booking systems, access management, and administrative software.

Act as a first point of contact for technical queries, ensuring timely resolution and clear communication.

Collaborate with cross-functional teams to streamline processes and enhance data integrity within institutional systems.

06/2023 - 01/2024

Managed multi-departmental inboxes and acted as the first point of contact for visitors, press, and stakeholders.

Provided administrative support, including handling bookings, memberships, and inquiries.

Developed organizational skills by managing workflows and resolving visitor issues efficiently.

09/2017 - 09/2020

Actively engaged with visitors to provide information about exhibits and events.

Assisted with administrative tasks, including data entry and appointment scheduling.

Bmus (Bachelor of Music) University of Kent

2013 - 2016

AWS - Certified Cloud Practitioner

01/2025

Programming & Scripting: Python, PowerShell (basic).

Infrastructure Automation: Terraform, AWS CloudFormation.

Containers & CI/CD: GitHub Actions, Git.

Cloud Services: AWS Lambda, DynamoDB, S3, Route 53, CloudFront.

Version Control: Git.

Skills: Clear communication, teamwork, problem-solving, self-motivation, and adaptability

Designed and deployed a serverless resume application using AWS Lambda, API Gateway, DynamoDB, and S3.

Built a CI/CD pipeline using GitHub Actions to streamline deployment processes.

Enhanced application security using AWS IAM roles and S3 bucket policies.

Implemented HTTPS using AWS CloudFront and Route 53 for scalability and security.